Refund policy
Feral Filly Resale Return Policy
We want you to love your purchase! If you’re not satisfied, here’s how we handle returns:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right. Pre-owned items are final sale.
If your return is accepted, we’ll provide a return shipping label and instructions for sending your package. Items sent back without first requesting a return authorization number will not be accepted.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it:
• Unworn, unwashed, and with tags still attached.
• Applies to both new and pre-owned items with tags.
• Returns must be initiated within 7 days of delivery.
Non-Returnable Items
Final sale, pre-owned and clearance items are not eligible for return.
Return Process
1. Contact us at theferalfilly@gmail.com with your order details to request a return.
2. Once approved, you’ll receive instructions and a shipping label for the return.
Refunds
• Refunds are issued to the original payment method once the return is received and inspected.
• Shipping costs are non-refundable.
Exchanges
Exchanges are subject to availability. If your desired item isn’t available, we’ll issue a refund instead (if qualified).
Return Address
Feral Filly Resale
PO Box 812
Custer, SD 57730
For any return questions, email us at theferalfilly@gmail.com.
Refund Timeline
We’ll notify you once your return has been received and inspected. Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at theferalfilly@gmail.com.